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HP 1 година следгаранционен плюс сервизен план Хардуерна поддръжка с DMR за Latex 800W

HP 1 година следгаранционен плюс сервизен план Хардуерна поддръжка с DMR за Latex 800W

HP
SKU KXG0139017

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Месечна вноска Обща сума за плащане ГПР Лихва Банка

Description

HP 1 year Post Warranty Plus Service Plan Hardware Support w/DMR for Latex 800W
   
Manufacturer HP INC.
Manufacturer Part No U57E0PE
 
Marketing Description
Basic - Shared Support Service provides remote assistance and limited onsite support for your covered HP hardware and software, helping you to improve production uptime.
Product Features
  • Shared support
    Reduce downtime by self-diagnosing, troubleshooting and repairing some issues without waiting for HP.
  • Limited onsite support
    If the issue cannot be resolved by your certified technician, an HP-authorized representative will provide up to two on-site support visits a year on covered hardware products to return them to operating condition.
  • Remote diagnostics
    When a problem occurs, an HP-authorized support agent will perform remote troubleshooting to diagnose the issue and, if possible, solve it immediately.
  • Defective media retention (DMR)
    DMR allows you to retain defective or broken disk drives after the replacement has been installed. This feature allows you to securely dispose of the drive according to your company's security regulations
General
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 1 year - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 1 year
Technical support - web support - 1 year
Defective media retention - 1 year
Compatibility Information
Designed For HP Latex 800, 800 W

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