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HPE Aruba 5 Year Foundation Care 24x7 Airwave 1 Dev E-LTU услуга

HPE Aruba 5 Year Foundation Care 24x7 Airwave 1 Dev E-LTU услуга

HP
SKU KXG0140146

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Description

HPE Aruba 5 Year Foundation Care 24x7 Airwave 1 Dev E-LTU Service
   
Manufacturer HEWLETT PACKARD ENTERPRISE
Manufacturer Part No H2YW0E
 
Marketing Description
HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer.
General
Type Technical support
Service Included Phone consulting
Full Contract Period 5 years
Response Time 2 hours
Service Availability 24 hours a day / 7 days a week
Software
Software Title Aruba AirWave with RAPIDS and VisualRF
Installation Type Locally installed
Licence Qty 1 device
Licensing Details ESD
Details
Service & Support Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
E-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Fax-on-demand - 5 years - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 5 years
Compatibility Information
Designed For P/N: JW546AAE

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