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HPE Tech Care 5 Year Basic ML350 Gen 11 HW Service

HPE Tech Care 5 Year Basic ML350 Gen 11 HW Service

HP
SKU KXG0135457

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Description

HPE Tech Care 5 Year Basic ML350 Gen 11 HW Service
   
Manufacturer HEWLETT PACKARD ENTERPRISE
Manufacturer Part No H93T8E
 
Marketing Description
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
Product Features
  • Reliable support
    With on-site service and next business day response time, HPE Pointnext Tech Care Basic Service ensures minimal downtime and swift resolution to hardware issues, keeping your operations running smoothly.
  • Comprehensive coverage
    Offering parts and labor as part of the extended service agreement, this plan covers all the essentials needed to maintain your hardware in good condition, ensuring peace of mind and operational reliability.
  • Dedicated availability
    Service availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with standard business hours, providing access to support when it's most likely needed, ensuring your business stays productive.
General
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Details
Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Extended service agreement - parts and labour - 5 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web support - 5 years
Extended service agreement - parts and labour - 5 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Compatibility Information
Designed For HPE ProLiant ML350 Gen11

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