{"product_id":"hpe-tech-care-3-godini-bazova-usluga-proliant-dl380-gen10","title":"HPE Tech Care 3 години базова услуга Proliant DL380 Gen10+","description":"\u003cdiv class=\"productName\"\u003e\n HPE Tech Care 3 Year Basic Proliant DL380 Gen10+ Service\n\u003c\/div\u003e \n\u003ctable cellpadding=\"0\" cellspacing=\"0\" class=\"head\"\u003e \n \u003ctbody\u003e\n  \u003ctr class=\"alt-0\"\u003e \n   \u003ctd class=\"name\"\u003e \u003c\/td\u003e \n   \u003ctd class=\"value\"\u003e \u003c\/td\u003e \n   \u003ctd class=\"image\" rowspan=\"4\"\u003e\u003cimg src=\"https:\/\/actebis-images.com\/productimages\/bc20ccc0-4238-4120-aaeb-7011ab7d3051.jpg\"\u003e\u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"alt-1\"\u003e \n   \u003ctd class=\"name\"\u003eManufacturer\u003c\/td\u003e \n   \u003ctd class=\"value\"\u003eHEWLETT PACKARD ENTERPRISE\u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"alt-0\"\u003e \n   \u003ctd class=\"name\"\u003eManufacturer Part No\u003c\/td\u003e \n   \u003ctd class=\"value\"\u003eHY4Y9E\u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr\u003e\n   \u003ctd colspan=\"2\"\u003e \u003c\/td\u003e\n  \u003c\/tr\u003e \n \u003c\/tbody\u003e\n\u003c\/table\u003e \n\u003ctable cellpadding=\"0\" cellspacing=\"0\" class=\"properties\"\u003e \n \u003ctbody\u003e\n  \u003ctr class=\"sectionHead\"\u003e\n   \u003ctd colspan=\"2\"\u003eMarketing Description\u003c\/td\u003e\n  \u003c\/tr\u003e \n  \u003ctr class=\"marketingText\"\u003e\n   \u003ctd colspan=\"2\"\u003eHPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.\u003c\/td\u003e\n  \u003c\/tr\u003e \n  \u003ctr class=\"sectionHead\"\u003e \n   \u003ctd colspan=\"2\"\u003eProduct Features\u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"featuresText\"\u003e \n   \u003ctd colspan=\"2\"\u003e\n    \u003cul\u003e\n     \u003cli\u003e\n\u003cstrong\u003eReliable support\u003c\/strong\u003e\u003cbr\u003eWith on-site service and next business day response time, HPE Pointnext Tech Care Basic Service ensures minimal downtime and swift resolution to hardware issues, keeping your operations running smoothly.\u003c\/li\u003e\n     \u003cli\u003e\n\u003cstrong\u003eComprehensive coverage\u003c\/strong\u003e\u003cbr\u003eOffering parts and labor as part of the extended service agreement, this plan covers all the essentials needed to maintain your hardware in good condition, ensuring peace of mind and operational reliability.\u003c\/li\u003e\n     \u003cli\u003e\n\u003cstrong\u003eDedicated availability\u003c\/strong\u003e\u003cbr\u003eService availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with standard business hours, providing access to support when it's most likely needed, ensuring your business stays productive.\u003c\/li\u003e\n    \u003c\/ul\u003e\n\u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"espec sectionHead\"\u003e\n   \u003ctd colspan=\"2\"\u003eGeneral\u003c\/td\u003e\n  \u003c\/tr\u003e \n  \u003ctr class=\"espec alt-0\"\u003e \n   \u003ctd class=\"name\"\u003eService Included \u003c\/td\u003e \n   \u003ctd class=\"value\"\u003e Parts and labour \u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"espec alt-1\"\u003e \n   \u003ctd class=\"name\"\u003eLocation \u003c\/td\u003e \n   \u003ctd class=\"value\"\u003e On-site \u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"espec alt-0\"\u003e \n   \u003ctd class=\"name\"\u003eFull Contract Period \u003c\/td\u003e \n   \u003ctd class=\"value\"\u003e 3 years \u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"espec alt-1\"\u003e \n   \u003ctd class=\"name\"\u003eResponse Time \u003c\/td\u003e \n   \u003ctd class=\"value\"\u003e Next business day \u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"espec alt-0\"\u003e \n   \u003ctd class=\"name\"\u003eService Availability \u003c\/td\u003e \n   \u003ctd class=\"value\"\u003e 9 hours a day \/ 5 days a week \u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"espec sectionHead\"\u003e\n   \u003ctd colspan=\"2\"\u003eDetails\u003c\/td\u003e\n  \u003c\/tr\u003e \n  \u003ctr class=\"espec alt-0\"\u003e \n   \u003ctd class=\"name\"\u003eService \u0026amp; Support \u003c\/td\u003e \n   \u003ctd class=\"value\"\u003e Extended service agreement - parts and labour - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) \/ Monday-Friday\u003cbr\u003e Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) \/ Monday-Friday\u003cbr\u003e Product info support - knowledge base access - 3 years\u003cbr\u003e Technical support - remote diagnosis - 3 years\u003cbr\u003e Technical support - visual remote guidance - 3 years\u003cbr\u003e New releases update - 3 years\u003cbr\u003e Extended service agreement - parts and labour - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) \/ Monday-Friday\u003cbr\u003e Product info support - web support - 3 years\u003cbr\u003e Extended service agreement - parts and labour - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) \/ Monday-Friday \u003c\/td\u003e \n  \u003c\/tr\u003e \n  \u003ctr class=\"espec sectionHead\"\u003e\n   \u003ctd colspan=\"2\"\u003eCompatibility Information\u003c\/td\u003e\n  \u003c\/tr\u003e \n  \u003ctr class=\"espec alt-0\"\u003e \n   \u003ctd class=\"name\"\u003eDesigned For \u003c\/td\u003e \n   \u003ctd class=\"value\"\u003e P\/N: P05172-B21, P05172-B21#0D1, P05172-B21#ABA, P05172-B21#B19, P05172-B21#GTA, P05172R-B21, P05173-B21, P05173-B21#B19, P05174-B21, P05175-B21, P05175-B21#ABA, P05175-B21#B19, P05175R-B21, P39375-291, P39375-B21, P39375R-B21, P39379-291, P39379-B21, P39379R-B21, P42564-B21, P42565-B21, P42566-B21, P42567-B21, P43350-AA1, P43351-AA1, P43353-AA1, P43354-AA1, P43356-AA1, P43357-291, P43357-B21, P43357R-B21, P43358-291, P43358-B21, P55244-B21, P55245-B21, P55246-B21, P55247-B21, P55248-B21, P55277-421, P55278-421, P55279-421, P55280-421, P55281-421 \u003c\/td\u003e \n  \u003c\/tr\u003e \n \u003c\/tbody\u003e\n\u003c\/table\u003e","brand":"HP","offers":[{"title":"Default Title","offer_id":50653214474581,"sku":"KXG0135443","price":1578.9,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/2680\/7864\/files\/HP_HY4Y9E_113338012_f3f6250e-42af-43fc-a156-223d4c9744af.jpg?v=1746745981","url":"https:\/\/www.smartx.bg\/products\/hpe-tech-care-3-godini-bazova-usluga-proliant-dl380-gen10","provider":"SmartX.bg","version":"1.0","type":"link"}