| OpenScape Business offers small and medium-sized enterprises everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. It allows to use independently of the existing telephony infrastructure - regardless of whether this is classic telephony, IP or DECT. From powerful telephony to a feature-rich set Unified Communication (UC) solution, OpenScape Business always provides enterprises with up to 500 subscribers, or 1000 subscribers in one network, with the right solution. OpenScape Business is the all-in-one solution for small and medium-sized enterprises and provides a uniform solution architecture. Optimized hardware concept: VoIP and data components are already integrated on the mainboard. UC also has provision on the mainboard for up to 50 users (UC Smart). All communication interfaces needed for the diverse and heterogeneous requirements exist: IP, digital, analog and DECT, as well as all current trunk interfaces for voice communication. OpenScape Business simplifies business processes in enterprises, for instance through continuous presence management, e. g. automatically forward calls to your cell phone when you are out of the office. |
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Presence
Keep up-to-date on the availability and reachability of your team, even when they are at different sites! Use automatically generated presence state announcements to inform external callers of your status, e. g. "In a Meeting until 12 o'clock". This also facilitates making work more effective because your customers can decide what they would like to do: leave a message or contact a colleague. Change your presence status using the UC client or telephone. By linking to the Outlook Calendar and the calendar for Mac (Ical), the presence state is set automatically when certain keywords are entered in the appointment.
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Drag&Drop conferences
Save travel costs, exchange information fast and effectively: use the conference capabilities in OpenScape Business for this! No manual setup of conferences on the telephone: setup conferences very easily with a few clicks in your UC client or extend a 2-party call from the popup to a conference. Select whether, as the conference manager, you would like to start a spontaneous or a planned telephone conference - with or without Web Collaboration.
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Favorites list
Save the phone numbers of your most important business partners and fellow workers in your personal favorites list! This allows you to establish contact quickly without wasting time searching for the phone number.
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Directories
Automatically search all linked phone books (directories in the system, exchange; linked via LDAP or the OpenDirectory Service) with one query! This guarantees minimum effort when searching for a contact.
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Dialing by mouse click
You find the phone number of a customer in an e-mail or in the internet and would like to make contact. No problem: highlight the phone number and then dial it automatically! You don't lose any time due to having to key in the phone number on the telephone.
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Call journal
Who has called and who have I not reached? The call journal informs you of this at all times and lets you make contact with a click.
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Status-based call forwarding
Do you redirect your telephone, to your cell phone for instance, when you are out of the office? Do you forget to do this sometimes? Then automatic call forward will help you. When you set your presence state to "Out of Office" for instance, your calls are automatically forwarded to your cell phone. Of course the mobile client also allows you to do this comfortably when you are on the road.
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CallMe
You are in a hotel, still have to make some business call, and are reluctant to take on additional costs? No problem, "CallMe!" helps. When "CallMe!" is enabled, you can dial your contact in the UC client. OpenScape Business then calls you in your hotel room and connects you with your business partner. Your company pays for the costs of the call, and you save time.
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Personal AutoAttendant
Give callers options in order to increase your reachability.
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Popup window
Incoming calls are immediately displayed on the PC in a popup. You decide what you do: accept the call or transfer directly - and all of this by a click of the mouse! After you have accepted a call, automatically switch to the displayed options: you can, for instance, start Web Collaboration or forward a call tag by e-mail.
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Voice- and faxbox
Use your personal voice box with greater effectiveness, have your incoming voice messages sent to you by e-mail, use the UC client for quick access to important messages. Save long walks to the fax machine. Your personal fax message box allows faxes to be received and sent directly by your PC.
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Notifications
Incoming voice and fax messages can be automatically signaled by e-mail, SMS, or by a phone call (e. g. to the cell phone).
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Instant messaging
Communicate with a fellow worker by chat in real time, when his phone is busy for instance, because you have an important customer on the phone. Of course, you can also chat with multiple subscribers, ideal for coordination in parallel to a telephone conference.
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Live call recording
Easily record a call or a conference. So you will not lose any details.
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Web Collaboration
Web Collaboration allows multiple subscribers to work on one document in parallel regardless of their site. They only need a computer with internet access. The solution provides secure, multimedia web conferences, and is seamlessly integrated on the OpenScape Business interface. OpenScape Web Collaboration improves cooperation within your enterprise and with your business partners. Integrated functions such as desktop/ file sharing, whiteboard and video conferences enable you to conduct project and sales meetings, training sessions and product presentations without costly business trips.
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Access protection
Priority is placed on security! A 6-character password secures access to the client and voice box. Of course, the default codes must be changed at the first access.
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OpenScape Business UC clients
Depending on the selected UC solution (UC Smart or UC Suite), different UC clients with different functions and integration options are available to you. Choose the OpenScape Business UC client optimum for your way of working to make your daily communication easier and to improve customer service.
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myPortal Smart
myPortal Smart gives easiest access to all UC smart functions such as presence display with favorites, quick search for contacts, phone book, Instant Messaging, voicemail, and call journals. Users can be informed by email about available voice messages. The UC client configures itself to your desktop.
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myPortal to go
myPortal to go is a native app for mobile workers. It thus gives mobile employees access to UC functions such as presence, voice messages, or dialing from local contact on the smartphone, regardless of where and when they are on the road. The mobile device is therefore fully integrated into the enterprise communications system. Various user adjustable dialing methods (callback, call-through) can reduce voice call costs on the cell phone. You can also carry out calls for your office phone with the app.
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